This tax, VAT of 20% on top of our service fees, applies only when we receive payments of our service fees from the UK or the EU. If you are arranging a payment from outside the EU, such as from India or Canada, then this tax does not apply.
Generally, businesses have to charge clients this tax when business turnover reaches a certain amount, ie when the business has grown substantially. For us it is a good news that business is growing, especially in this economic times. However, the sad fact is that we are obliged by law to add 20% to our fees and pass it on to the government. This is not an increase in our fees.